FAQ
SS26 KNOWLEDGE BASE
01
ORDERS

You'll receive a tracking email with your tracking number once your order ships. You can also check your order status by contacting support@cf508.com with your order number.

Orders can be modified or cancelled before they ship. Contact support@cf508.com immediately. Once processing begins, changes may not be possible.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.

02
SHIPPING

Standard shipping within EU takes 5–7 business days. Preorder items take 6–8 weeks total (production + shipping).

We ship worldwide. EU customers get free shipping over €100. International customers may incur additional VAT and customs fees.

Contact us within 7 days at support@cf508.com. We'll work with the carrier to resolve the issue and ensure you receive your order.

03
PRODUCTS

Materials vary by piece β€” check the individual product page for the exact fabric composition and weight of each item.

Check our size guide on each product page. Measurements are provided in cm. When in doubt, size up for a more relaxed fit.

Always follow the care label attached to your garment β€” most CF508 pieces are hand wash only. Avoid bleach and fabric softeners to maintain print quality and fabric integrity.

04
RETURNS & EXCHANGES

14-day returns on unworn, unwashed items with original tags. Email support@cf508.com to initiate. Refunds processed within 5–7 days of receiving your return. Return shipping is the customer's responsibility.

Size exchanges are available within 14 days, subject to availability. Contact us to initiate. We'll send the new size once we receive your return. Shipping costs apply.

Custom and personalised items are final sale and cannot be returned unless defective. Please double-check your customisation before ordering.

05
ACCOUNT & SUPPORT

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and access your order history.

Email support@cf508.com β€” we respond within 24 hours. For urgent order issues, include your order number in the subject line.

STILL HAVE QUESTIONS? β†’